← Back to archive

SOFTEN THE FIRST WORD.

24 JULY 2026

A cream paper-style graphic with a green border and mustard pin dot. Text reads: “SOFTEN THE FIRST WORD. At the desk. On the call. In the reply. In the queue.”

Use a calmer first word at the desk, on the phone, in a reply or while waiting. The opening tone often shapes the rest of the exchange.